Expert LC & MS Maintenance And Repair

MAXIMUM ASSURANCE | MINIMUM ANNOYANCE

Maintenance Plan For Peace Of Mind

With offices in Canada and the USA, 24/7 availability, and the ability to work on a wide range of SCIEX, SHIMADZU mass spectrometers (LC-MS/MS), SCIEX, SHIMADZU, WATERS, AGILENT high-pressure liquid chromatography (HPLC / UPLC), Lab Tech Support takes pride in being able to respond and resolve issues quickly and efficiently.

Our 24/7 availability enables us to promptly respond to customer inquiries, thereby facilitating the resolution of emergency mass spectrometer issues and the restoration of operations with minimal downtime.

Service Plans

  • Q1 Service Plan

    Our all-inclusive Q1 Service Plan is our highest level of service. It ensures the peak performance of your lab instruments, maximum up-time, and the highest level of productivity across your lab and business operations.

    The Q1 Service Plan includes all parts, labour, and travel costs for any required repair and Preventative Maintenance (PM).
    You can customize your plan to include either 1 or 2 PM calls per year depending on the type of the instruments being serviced.

    More Info 

  • Q2 Service Plan

    Q2 Service Plan is an affordable service plan option that offers Preventive Maintenance (PM) service with the added assurance of having experienced engineers ready if problems arise. The Q2 Service Plan is ideal for instruments that must operate at peak performance but on a less frequent basis and when there may be a limited budget.
    • Choose 1 or 2 preventative maintenance (PMs), depending on the type of the instrument and travel fees.
    • Parts are not included.

    More Info 

  • Custom Plan

    We realize that every lab or company has different needs, so we offer a flexible Custom Plan that can be tailored to your operation. We work with you to understand your maintenance requirements and budget and derive a plan that best fits those needs. Simply give us a call, and one of our service representatives will be more than happy to assist you.

    More Info 

Choose Q1 Or Q2 Full Service Maintenance, Or Customize Your Own Plan

100% Customer Satisfaction

Everything we do, from how we answer the phone to the parts we stock and the services we provide, is designed to simplify our customers’ lives. 

We guarantee 100% customer satisfaction 100% of the time. Our staff is 100% committed to our company’s values.

Mass Spectrometer We Service & Support

Lab Tech Support keeps adding new OEMs to our list of brands and models we support. Check with us to see if we cover your instrument.

SCIEX MASS SPECTROMETER AND HPLC/UPLC

We can provide services on any SCIEX TRIPLE QUAD, Q-TRAP or TIME OF FLIGHT LC-MS/MS from old workhorse API 2000 to most sensitive mass spectrometer 6500 series. 

Sciex Triple Quad Mass Spectrometers

API 2000, API 3000, API 3200, 3500 triple quad, API 4000, 4500 triple quad, API 5000, 5500 triple quad, 6500 triple quad, 6500 triple quad +

Sciex Q-trap Mass Spectrometers

3200Qtrap, 4000Qtrap, 5500Qtrap, 6500Qtrap 

Sciex Time of Flight Mass Spectrometers

QStar Series LC-MS/Tof, 4600 LC-MS/Tof, 5600 LC-MS/Tof, 6600 LC-MS/Tof

Exion UPLC / HPLC

Eksigent 

Multi Plex System (MPX) with CTC Autosampler

SHIMADZU MASS SPECTROMETER AND HPLC/UPLC

Our OEM-trained service engineers will ensure that your instruments meet maximum performance.

Shimadzu Triple Quad Mass Spectrometers

LCMS-8040, LCMS-8050, LCMS-8060, LCMS-8060NX

Shimadzu High/Ultra High-Pressure Liquid Chromatography HPLC/UPLC

HPLC 10 Series, 20 Series AD/XR, 30 Series AC/XR Nexera X3/XS/ XR

Shimadzu I-Series

LC-2050, LC-2060

WATERS MASS SPECTROMETER AND HPLC/UPLC

Water’s MS Detectors - QDa, SQD, Xevo TQ-S and TQ-XS

Water’s Modular systems, Alliance, ARC HPLC, and Acquity UPLC systems.

515, 15X5, 25X5 pumps, Rheodyne injectors, 2690/5 and e2695 Alliance with 2487/2489 UV/Vis or 2996/2998 PDA detectors. Specialty detectors 2414 RI, 2475 FLR and 2424 ELS Detectors.

H-Class, I-Class, and M-Class Acquity UPLC systems.
Classic/Standard UPLC with BSM, Sample Manager, Sample Organizer, Column
Manager and various detectors.

Training and maintenance of GPC applications for Waters
GPC instruments with Breeze/Empower software.

Customized training for HPLC/UPLC Best Practices and
Empower software for new users.

Ready To Speak With Our Team?