service plans
service contracts, time of material service, pm service

At Lab Tech Support, we are committed to providing exceptional, customized care that delivers consistently high-quality results. As leaders in the repair service, maintenance service and support service of SCIEX, LC-MS/MS (API3000, API3200, API4000, API5000, API5500, 6500 TRIPLE QUAD, 6500 + TRIPLE QUAD, 3500 TRIPLE QUAD, 4500 TRIPLE QUAD, SCIEX LC-MS/QTRAP (3200QTRAP, 4000QTRAP, 5500QTRAP, 6500QTRAP, 6500QTRAP+), SCIEX LC-MS/TOF (QSTAR XL, QSTAR ELITE, 5600 LC/MS-TOF, 6600 LC-MS/TOF) or SHIMADZU LC-MS/MS (8040 LC-MS/MS, 8050 LC-MS/MS, 8060 LC-MS/MS) mass spectrometers and any HPLC/UPLC of Sciex Exion or Sciex Eksigent,  Shimadzu Nexera 30 Series UPLC or Nexera 40 Series UPLC, Shimadzu Prominence 20 Series HPLC, Waters Acquity UPLC, CTC autosamplers)  our core strengths include EXPERIENCE, PASSION, RESPONSIVENESS and VALUE.

With offices in Canada and the USA, 24/7 availability, and the ability to work on a wide range of SCIEX, SHIMADZU mass spectrometers (LC-MS/MS), SCIEX, SHIMADZU, WATERS, AGILENT high-pressure liquid chromatography (HPLC / UPLC), Lab Tech Support takes pride in being able to respond and resolve issues quickly and efficiently.

Our 24/7 availability enables us to respond to customer calls anytime emergency mass spectrometer  issues can be resolved and operations restored sooner and with minimal downtime.

Service Contracts for your Mass Spectrometers
LC-MS/MS, QTRAP, TOF, HPLC
Q1 service plan
LC-MS/MS, QTRAP, TOF, HPLC

Our all-inclusive Q1 Service Plan is our highest level of service and ensures peak performance of your lab instruments, maximum up-time, and the highest level of productivity across your lab and business operations.

  • The Q1 Service Plan includes all parts, labor, and travel costs for any required repair and Preventative Maintenance (PM).
  • You can customize your plan to include either 1 or 2 PM calls per year depending on the type of the instruments being serviced. 
Q2 service plan
LC-MS/MS, QTRAP, TOF, HPLC

Q2 Service Plan is an affordable service plan option that offers Preventive Maintenance (PM) service with the added assurance of having experienced engineers ready if problems arise. The Q2 Service Plan is ideal for instruments that must operate at peak performance, but on a less frequent basis, and when there may be a limited budget.

  • Choose 1 or 2 preventative maintenance (PM’s), depending on the type of the instrument, and travel fees.
  • Parts are not included.
custom plan
LC-MS/MS, QTRAP, TOF, HPLC

We realize that every lab or company has different needs so we offer a flexible Custom Plan that can be tailored to your operation. We work with you to understand your maintenance requirements and budget, and then derive a plan that best fits those needs. Simply give us a call and one of our service representatives will be more than happy to assist you.

What's included in your service contract for SCIEX, SHIMADZU, AGILENT, WATERS

Preventative Maintenance (PM) for your Mass Spectrometers
LC-MS/MS, QTRAP, TOF, HPLC

At Lab Tech Support, we are committed to providing exceptional, customized care that delivers consistent high-quality results. As leader in the repair, maintenance and support of mass spectrometry and analytical instruments, our core strengths are underscored by PASSION.

Below is the Preventative Maintenance (PM) task table that lists the tasks  included in the ‘Pre-PM’, ‘During-PM’ and ‘Post-PM’ segments of a PM servicing session.

LC-MS/MS (PM) PREVENTATIVE MAINTENANCE TASKS

Pre-PM

  • System Inspection
  • Pre-Performance Check
  • Configuration Check
  • Pre-Data Review
  • System Safety Check

During-PM

  • Source Rebuilding
  • Front end Cleaning
  • Ion-Optic Cleaning
  • Roughing Pump Service
  • Computer Debugging

Post-PM

  • Vacuum Configuration
  • Post-Performance Check
  • Source Configuration
  • Post-Data Review
  • GMP Detail REPORT
HPLC/UPLC (PM) PREVENTATIVE MAINTENANCE TASKS

Pre-PM

  • System Inspection
  • Pre-Performance Check
  • Configuration Check
  • Pre-Data Review

During-PM

  • Seals
  • Check Valves
  • Rotor Seals
  • Needle, Needle Seat
  • Filters

Post-PM

  • Post Performance Check
  • Flow, Leak, Stability Test
  • Temperature Check
  • GMP Detail REPORT

When striving to get job done right — always within compliance with OEM and industry standards — every member of our team shares a passion for detail and quality. To this end, we back up our technicians with the tools, training, and support that they need to service your instruments, and we back it with our 100% customer service assurance.